Vendor and supplier management services
By deploying immense client- and buyer-side experience, we help our clients successfully manage relationships with Outsourcing Service Providers (OSPs). As part of this service, we often deploy Service-Stats, our quality of service monitor, to maintain and drive up customer satisfaction and life-time values.
Our Service
Our support to clients and prospective clients of OSPs reduces risk – both financial and operational – and identifies opportunities. Our recent assignments have included:
· Competitive tender management, including competitive dialogue support
· Contract development and negotiation, including service level agreements and KPIs
· Transition and mobilisation management
· Management information set-up
· Quality assurance (including Service-Stats)
· Change control and renegotiations