Project and Programme Management

Outsourcing customer contact and business processes, whether as a vendor or a client, ranks amongst the most complex challenges any business faces. At The Outsource Junction (OSJ), we have proven experience in managing exactly such projects….and so we provide high quality project and programme management services.

Our Service

We maximise the sustainability and success of outsourcing relationships by ensuring that their planning, launch and management is professionally and appropriately documented and managed.

Whether we are asked to lead or support the project management function for our clients, this work typically includes:

· Business analysis and business requirements capture

· Comprehensive project management documentation

· Resource planning

· Financial modelling

· Change control and exception handling
· Project reporting