Benchmarking and Customer Service Statisitics
Outsourcing purchasers need a cost-effective way to assess and incentivise the quality of service provided to their customers by their OSP. Mystery shopping and remote listening have been the preferred solutions for many years, but now represent costly alternatives which often fail to provide any actionable, benchmarked results.
At The Outsource Junction, we have harnessed the latest in on-line market research expertise to develop an email based benchmarking and monitoring solution called Service-Stats, specifically targeted at Contact Centre operations.
Service-Stats uses bulk email to survey customers who have recently called your outsourced contact centre. Results are collated by us into easy-to-use dashboards by project, department, team and individual.
Using our 10,000-strong omnibus panel, your Service-Stats results will also be benchmarked in your vertical and other sectors. Most importantly, Service-Stats is an affordable subscription-based solution that gives you actionable, independent information about the outsourcers you employ.
Want to know more? Click here to contact our team.